Starwake Support

By JDBD Games. Free to download with optional in-app purchases.

Need a hand with your journey? Tell us your app version, iPhone model, iOS version and what happened.

A screenshot can help. Remove personal information first, and never send passwords, verification codes, payment-card details or complete purchase receipts.

Keep your progress

Install updates over your existing copy of Starwake. Do not delete the app as a troubleshooting step: progress and passes are stored on your device. Deleting the app or losing its local data can lose unbacked-up progress and unused passes.

Optional iCloud backups

Version 1.0.7 adds optional iCloud progress backups. These controls require version 1.0.7 or later; if you have an older public version, update when available. Game Center sign-in alone does not create a backup.

In a supported version, sign into Game Center and enable iCloud Drive on your iPhone, then open Starwake's Settings > Player > Enable iCloud saves. Wait for a successful backup status. Backups include your journey, companions, charms, upgrades and gameplay currencies. They do not include training-pass balances or purchase-delivery records.

Use Sync now before switching devices, and use the same Game Center and iCloud accounts on both phones. Play on one device at a time. When a saved journey is offered, review its details before confirming a restore. Restoring replaces the journey; it does not combine inventories. Your destination phone's training passes stay unchanged, and cosmetics use Restore Purchases separately.

If sync pauses, keep the app installed, check your connection, Apple accounts and available iCloud storage, then retry. Finish active battles, reward claims, awakenings and purchases before syncing. Turning automatic backup off keeps the existing cloud copies. JDBD Games cannot access or recover saves in your private iCloud storage.

TestFlight and App Store backups are separate. When moving from TestFlight to the App Store, keep the app installed and enable backups again in the public version. Your local journey stays on that installation; beta cloud copies are not imported into the public version.

Purchases and restoration

Apple handles checkout. Check the item and price in Apple's purchase sheet before confirming. For billing or refund assistance, use Apple's purchase support.

Permanent cosmetic purchases can be restored from the shop using the same Apple Account. Restore Purchases does not restore spent or unused training passes. Restoring Keeper's Welcome does not award its bonus passes or Ember again.

If a purchase is delayed, keep the app installed and contact support. Do not buy the item repeatedly to force delivery.

Lantern Yard training

Passes are spent only after a training victory is saved. Losing keeps the selected passes. You can select multiple passes for one session and see the total cost and reward before starting. Passes do not expire.

Revisit the basics

Open Settings and Battle basics to revisit the illustrated lessons. Reviewing lessons does not spend passes or award gameplay rewards.

Game Center

Game Center is optional. Sign in from Settings under Player, and manage your Apple Account through Apple's system screens.